Coach Hire Terms & Conditions
- Rates quoted are in Singapore currency, and subjected to prevailing Goods & Services Tax (GST)
- Minimum charter of 3 hrs for Singapore booking except for Transfers
- Minimum usage of 5 hrs for JB booking.
- The disposal rate (min 3 hrs) will be imposed should there be a delay of more than 15 minutes beyond the appointed time for transfers. 10 minutes grace will be given for disposal usage
What is included?
- The rates include fuel costs, parking charges and insurance for passengers
- ERP charges, where applicable, for entry into the Restricted zone and affected Expressways/Roads will be at customer’s expense
- Payment of transfer / estimated disposal usage is payable in advance
- All PZ coaches entering Malaysia require a Malaysian-registered guide who will be engaged by SAN’s at the customer’s expense
- No Malaysian (except Malaysian Singapore permanent resident or Work Permit Holder) is allowed to be on board the coach
- Toll charges, where applicable, for entry into the affected Expressways/Roads will be at customer’s expense
- Full payment must be made in advance
Conventions & Exhibitions
- A deposit of 50% of the total bill must be paid on confirmation to reserve the coaches
- An Early / Late Surcharge will apply for usage between 11 pm and 7 am, at a rate of S$20 per hour / transfer
- An extra S$60/way is chargeable for entry into Malaysia by the second causeway at Tuas
- $30/transfer will apply for all transfers that require pick up / drop off in Jurong area
- Porterage charge is S$2.00 per bag
- For Singapore usage – Cancellation within 3 days of commencement of order, no show or no response of passengers will be subjected to the full charge for transfers and the first 3 hours for disposal usage
- For Malaysia usage – Cancellation charges will apply as follows :
Between 8 to 14 days before commencement of order : 50%
Within 7 days of commencement of order : 100%
- For Conventions & Exhibitions – Cancellation charges will apply as follows :
Between 21 to 30 days of the commencement of orders : 50% of total bill
Between 14 to 20 days of the commencement of orders : 75% of total bill
Within 7 to 13 days of the commencement of the orders : 100% of total bill
Mode of Payment
- SAN’s accepts all major credit cards – VISA, Mastercard and American Express.
- Online payment : http://www.sanstours.com/payment/
If you want to find out more about the terms & conditions of Coach Hire, simply send us an email or call +65 6333 8100, we’ll be happy to help.