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HOME » COACH HIRE » TERMS & CONDITIONS

Coach Hire Terms & Conditions

Rates

  • Rates quoted are in Singapore currency, and subjected to prevailing Goods & Services Tax (GST)

Minimum Usage

  • Minimum charter of 3 hrs for Singapore booking except for Transfers
  • Minimum usage of 5 hrs for JB booking.

Grace Period

  • The disposal rate (min 3 hrs) will be imposed should there be a delay of more than 15 minutes beyond the appointed time for transfers. 10 minutes grace will be given for disposal usage

What is included?

  • The rates include fuel costs, parking charges and insurance for passengers

Singapore Usage

  • ERP charges, where applicable, for entry into the Restricted zone and affected Expressways/Roads will be at customer’s expense
  • Payment of transfer / estimated disposal usage is payable in advance

Malaysia usage

  • All PZ coaches entering Malaysia require a Malaysian-registered guide who will be engaged by SAN’s at the customer’s expense
  • No Malaysian (except Malaysian Singapore permanent resident or Work Permit Holder) is allowed to be on board the coach
  • Toll charges, where applicable, for entry into the affected Expressways/Roads will be at customer’s expense
  • Full payment must be made in advance

Conventions & Exhibitions

  • A deposit of 50% of the total bill must be paid on confirmation to reserve the coaches

Surcharge

  • An Early / Late Surcharge will apply for usage between 11 pm and 7 am, at a rate of S$20 per hour / transfer
  • An extra S$60/way is chargeable for entry into Malaysia by the second causeway at Tuas
  • $30/transfer will apply for all transfers that require pick up / drop off  in Jurong area

Porterage

  • Porterage charge is S$2.00 per bag

Cancellation

  • For Singapore usage – Cancellation within 3 days of commencement of order, no show or no response of passengers will be subjected to the full charge for transfers and the first 3 hours for disposal usage
  • For Malaysia usage – Cancellation charges will apply as follows :
    Between 8 to 14 days before commencement of order     :  50%
    Within 7 days of commencement of order                           : 100%
  • For Conventions & Exhibitions – Cancellation charges will apply as follows :
    Between 21 to 30 days of the commencement of orders    : 50% of total bill
    Between 14 to 20 days of the commencement of orders    :  75% of total bill
    Within  7 to 13 days of the commencement of the orders : 100% of total bill

Mode of Payment

  • SAN’s accepts all major credit cards – VISA, Mastercard and American Express.
  • Online payment : http://www.sanstours.com/payment/

If you want to find out more about the terms & conditions of Coach Hire, simply send us an email or call +65 6333 8100, we’ll be happy to help.