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San's Tours Feedback Form (Online)

We thank you for using our service. In striving to better ourselves, your inputs are invaluable and we would appreciate it if you take a moment to fill out our survey.

We are open from 8 a.m. to 6 p.m. (Mon-Fri) and 8 a.m. to 4 p.m. (Sat, Sun, PH).

For immediate assistance, please call us at (+65) 67349922, or (+65) 65358833 after office hours. You may also email us at or visit our interactive website www.sanstours.com.

Thank you for completing this questionnaire.

Name :
eMail :

1 How would you rate your overall experience?
2 Please rate our Sales Staff's performance:
a). Name of Staff handling my account
b). Courtesy, friendliness, pleasantness
c). Professionalism
d). Knowledge on car technical details, insurance and other rental matters
e). Speediness in replying with quotations and attending to your needs
f). Were there aspects of the Sales Staff's performance that may have been better or deserves commendation? (please describe)
g). How frequently did the Sales Staff keep in contact with you after delivery of the vehicle?
3 Car Condition
a). How would you rate the condition of the car on date of delivery?
b). How would you rate the handover procedures during the delivery/replacement/collection of car?
4 Please rate our mechanic's performance in the following areas:
a). How would you rate the convenience of our San's DocMobile which does the servicing of your vehicle?
b). Courtesy, friendliness, pleasantness
c). Punctuality
d). Knowledge on car technical details.
e). Ability to handle problems
f). Were there aspects of the Sales Staff's performance that may have been better or deserves commendation? (please describe)
5 Are there other areas that San's can improve on, to futher enhance your rental experience? (plese describe)
6 Please rate, in order of importance, the factors that influence your decision in the selection of a car rental company (1 being the highest).
Price
Sales Staff
Size of Fleet
Availability of Vehicle
  If the factors are not stated in the previous question, please specify.
7. How did you get to hear of us?

Recommendation
Buying Guide
Approached by San's Staff
Others (please specify)